Política de reembolso

Last updated: October 11, 2026

We want you to be happy with your ONEVIRTÙ order. ONEVIRTÙ is operated by OneVirtu Athletics, Toronto, Ontario. This policy explains how returns, exchanges and refunds work. Nothing in it limits any rights you have under Ontario or Canadian consumer protection law.

1. Changed your mind

You can return items within 30 days of delivery for a refund if they are:

• unused, unstretched and in the condition you received them; and
• in their original, unopened packaging.

Our bands are made of natural latex and are worn against the skin, so for hygiene reasons we cannot accept change-of-mind returns of bands that have been opened or used. This does not apply to items that are defective, damaged or incorrect (see section 2).

For change-of-mind returns, you pay the return shipping, and the original shipping charge is not refunded.

2. Defective, damaged or incorrect items

If an item arrives damaged, is the wrong item, or has a manufacturing defect (for example a tear, a split or a weak spot), please email us within 30 days of delivery with your order number and a photo of the problem. Defects that only show up with normal use are covered too: if a band fails within 30 days of delivery through no misuse, contact us.

We will offer a free replacement or a full refund, including the original shipping charge, and we cover any return shipping. In many cases we will not need the item back. Please stop using any band that is torn, nicked or damaged.

3. How to start a return

1. Email onevirtu9@gmail.com with your order number, the item(s) you want to return and the reason.
2. We will reply with the return address and instructions, usually within 2 business days. Please do not send items back without contacting us first.
3. Pack the item securely. For change-of-mind returns, we recommend a tracked shipping service, because we cannot refund parcels that do not reach us.

4. Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show the credit.

Refunds are for the amount you actually paid, after any discount code was applied. Discount codes used on a refunded order are not reissued.

5. Exchanges

If you would like a different set, for example a different level range, contact us. The simplest way is to return the original item under this policy and place a new order.

6. Late or missing deliveries

If your order has not arrived by the expected delivery date, email us and we will trace it with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full. Under Ontario's Consumer Protection Act, 2002, you may also have the right to cancel an online purchase if it is not delivered within 30 days of the delivery date we gave you.

7. Questions

Email onevirtu9@gmail.com and a real person will reply.