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Política de privacidad

Last updated: October 11, 2026

This Privacy Policy explains how ONEVIRTÙ, operated by OneVirtu Athletics, a business name registered in Ontario ("OneVirtu", "we", "us"), collects, uses, discloses and protects personal information when you visit onevirtu.com, join our email list, or buy from us. We are a small business based in Toronto, Ontario, Canada. Our online store runs on Shopify.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for marketing emails, Canada's Anti-Spam Legislation (CASL). Ontario does not have a separate general privacy law for private businesses, so PIPEDA is the main law that applies to us. If you live in another province or country, local law may give you additional rights, and we will respect them.

1. Who to contact

We are responsible for the personal information we collect. Our Privacy Officer can be reached at onevirtu9@gmail.com. Please contact us with any question, request or complaint about your personal information.

2. What we collect

  • Contact and order details: your name, email address, shipping and billing address, phone number (if you give it), and the products you order.
  • Payment information: payments are processed by Shopify Payments and its payment partners. We do not see or store your full card number.
  • Email sign-up details: your email address, first name (if you give it), the date you signed up and the page you signed up on.
  • Communications: what you write to us, for example when you ask a question or request a return.
  • Device and usage information: information collected automatically when you visit the site, such as IP address, browser and device type, pages viewed, and how you arrived at the site. This is collected through cookies and similar technologies (see section 6).

We only collect what we need for the purposes below. We do not knowingly collect information from children under 13, and our products and email list are intended for adults.

3. How we use it

  • To process, pack, ship and support your order, including returns and refunds.
  • To send you transactional messages about your order (confirmations, shipping updates). These are not marketing.
  • To send you marketing emails, such as launch news, training notes and offers, only if you have agreed to receive them.
  • To understand how the site is used so we can improve it.
  • To measure and, where we use them, run online advertising (see section 6).
  • To prevent fraud and keep the store secure.
  • To meet legal, tax and accounting obligations.

If we want to use your information for a new purpose, we will ask for your consent first unless the law allows otherwise.

4. Marketing emails and your consent

We only send marketing emails to people who have given express consent, for example by signing up through a form on our site. Every marketing email includes our contact information and an unsubscribe link. If you unsubscribe, we will stop sending marketing emails within 10 business days, as CASL requires. You will still receive messages needed to complete an order you have placed.

If you sign up for a welcome discount, we use your email address to send you the discount code and our marketing emails. You can unsubscribe at any time and keep using any code you have already received, subject to its terms.

5. Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business, and only what they need to do their job:

  • Shopify, which hosts our store, processes payments, stores order and customer data, and sends our emails. Shopify's own use of data is described in the Shopify Privacy Policy.
  • Shipping carriers, which receive your name, address and, where needed, phone number to deliver your order.
  • Advertising and analytics platforms, such as Meta (Facebook and Instagram), if and when we use their tools on our site (see section 6).
  • Professional advisers, such as an accountant, where needed for tax and legal compliance.
  • Authorities, when the law requires it.

We require service providers to protect your information and use it only to provide services to us.

6. Cookies, analytics and advertising

Our site uses cookies and similar technologies. Some are necessary for the store to work, for example to keep items in your cart and complete checkout. Others help us understand how visitors use the site (analytics) or measure and show ads (marketing).

We use Shopify's built-in analytics. If we add advertising tools such as the Meta Pixel, they may collect information about your visit to show you relevant ads on other sites and to measure whether our ads work. Where a cookie banner is shown, you can accept or decline non-essential cookies. You can also block or delete cookies in your browser settings, and you can manage ad preferences in your Meta account settings. Blocking necessary cookies may stop the store from working properly.

7. Where your information is stored

Shopify and some of our other service providers store and process information on servers outside Canada, including in the United States. When information is stored in another country, it may be accessible to that country's courts, law enforcement and national security authorities under its laws.

8. How long we keep it

  • Order records are kept for as long as Canadian tax law requires (generally six years), and then deleted.
  • Email list information is kept until you unsubscribe or ask us to delete it. After you unsubscribe, we may keep your email address on a suppression list so we do not email you again.
  • Customer service messages are kept for as long as needed to resolve your request, plus a reasonable period afterwards.

9. How we protect it

We use the security provided by Shopify (including encrypted connections and PCI-compliant payment processing), limit access to customer information to the people who need it to run the business, and protect our accounts with strong passwords and two-step verification. No system is perfectly secure. If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

10. Your rights

You can:

  • ask what personal information we hold about you and request a copy;
  • ask us to correct information that is inaccurate or incomplete;
  • withdraw your consent to marketing at any time;
  • ask us to delete your information, except where we must keep it for legal, tax or accounting reasons.

To make a request, email onevirtu9@gmail.com. We may need to confirm your identity before acting on a request. We will respond within 30 days, and there is no fee.

11. Complaints

If you have a concern, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

12. Changes to this policy

We may update this policy as our business changes, for example when we add new tools or services. We will post the updated version here and change the date at the top. If a change materially affects how we use information you have already given us, we will ask for your consent where required.